Our Service and Guarantee
Our first and last job every day is to check our post and emails, therefore, whenever possible, we will reply the same day to any enquiry we have. However, just to be safe, we will guarantee to get back to you within 24 hours.
Telephone contacts will be dealt with as quickly as possible (between 9 am – 3 pm Monday – Friday, or 24/7 answerphone). Please leave your name and number and we will get back to you.
All orders will be dispatched by overnight carrier. They will be packed with dry ice in a polystyrene box, which ensures your fish is still frozen when you receive it. If you are not entirely satisfied with your order, contact us as soon as possible and we will endeavour to resolve any issues within 24 hours.
Where we Deliver to
We dispatch our fish across the whole of the UK. Some areas such as northerly and western parts of Scotland where we cannot guarantee a next day service can incur a delivery surcharge. Please note that we also cannot deliver to Offshore, Northern Ireland, Guernsey, Isle of Man and Jersey. Deliveries which are not signed for are left “at your risk”, the driver unless instructed will leave the package by your front door out of sight of the main road if possible.
If we anticipate any difficulties concerning the delivery date, we will contact you as soon as possible to arrange a mutually acceptable alternative. Please make sure your delivery address can sign or leave clear instructions.
Out of Stock Items
Our system usually ensures that items you can order are in stock and available but in the event of an item being out of stock on the dispatch date, we will substitute with the closest alternative and refund any difference.
Orders under £30 are packed and delivered for £9.95.
Orders under £60 are packed and delivered for £6.95.
Orders under £75 are packed and delivered for £4.95.
Orders over £75 are delivered free of charge.
Saturday Delivery Costs
Orders under £30 are packed and delivered for £9.95
Orders under £75 are packed and delivered for £7.95
Orders over £75 are packed and delivered for £4.95
Orders must be made before 2 pm to allow us to pack and ship your order for next day delivery. Delivery usually arrives by 6pm.
When We Deliver
To make it easier for our customers the shopping cart page allows you to choose only valid delivery dates and any additional charge will be clearly shown before you check out.
Orders must be made before 12pm to allow us to pack and ship your order for next day delivery. Delivery usually arrives by 6pm. Please note we don’t deliver on weekends or Mondays.
Bank Holidays
Since we pack and ship the day before delivery we regret that we do not offer Monday deliveries or on a Tuesday after a bank holiday.
None of the above shall affect your statutory rights as a customer.
Cards We Accept
We can process all major credit/debit cards except American Express and Diner Card.
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mickweeks (verified owner) –
Had this big bowl of eels this time and they are nice size pieces of eel.. and delicious
Will be ordering the big bowl again … highly recommended