FAQs

SHOPPING INFORMATION

Are your prices competitive?

Because we supply the big four supermarkets and also run a substantial factory shop outlet, we have to maintain a huge amount of stock, which gives us exceptional buying power. We then pass these savings onto our customers.

Is frozen fish as good as fresh fish?

Our fish is filleted, packed and frozen within 3 hours of being caught, therefore we can guarantee the quality of our products. Fresh fish, which unless you have seen it being caught, is normally at least three days old. If it is caught a hundred miles out at sea, then landed and sent by road to fish markets, it is then bought and sent to the shops and finally, you get it. Most of the swordfish, tuna, marlin loins we see advertised as fresh are anything up to 12 days old and kept fresh by pumping pure oxygen through the fish loins. With the technology used today, frozen fish takes the worry out of how fresh the fish you are eating really is. Therefore, our opinion is that in most cases, the fish is even better frozen than supposedly fresh.

How long will frozen fish last in the freezer?

We recommend 3 months in a normal domestic freezer.

What is the best way to cook fish?

There are many ways to cook fish but the main rule is to only lightly cook the fish as it tends to get tough if it is cooked for too long (especially shell-fish).

Do I have to order online?

You can visit our factory shop, we are open Mon/Wed 8.00 – 4.00, Thurs-Fri 8.00 – 7.00, Sat 9.00 – 1.00 and Sun 9.00 – 12.00 or you can ring us within these hours and place your order by phone where we would be happy to discuss your needs.

DELIVERY INFORMATION

What should I do if I receive a damaged or wrong product?

Any refunds will be processed within 10 business days. For more information please email us at eileen@bradleysfish.com or give us a call on 0208 890 4549

Can I change or cancel my order?

Due to the nature of our business refunds will not be issued once your goods have  been dispatched. For health and safety reasons we cannot except any returns. Goods that you consider to be unsatisfactory may be refunded at our discretion.

How much is delivery?

Orders under £35 are packed and delivered for £6.95.
Orders over £35 are packed and delivered for £4.95.
Orders over £60 are delivered free of charge.

Saturday delivery under £70 is £6.95.
Saturday delivery over £70 is free of charge.

Orders must be made before 2 pm to allow us to pack and ship your order for next day delivery. Delivery usually arrives by 6pm.

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